Get Car Today operates as an authorized booking partner for leading car rental service providers including Avis Budget Group, Enterprise Holdings, Hertz Global Holdings, Sixt, Alamo, National Car Rental, and other major car rental companies. We facilitate car rental bookings through our platform by connecting customers with our trusted partners’ vehicle inventory and services.
Important Notice: Partner-Based Transactions
Get Car Today does not process payments directly. All transactions are handled securely by our authorized car rental partners. We do not charge customer credit cards, debit cards, or store any payment information. Our revenue model is based solely on commissions earned from our partners for successful car rental bookings.Refund Policy
All refunds are subject to the policies of the specific car rental partner through which your booking was made. As an intermediary platform, Get Car Today cannot override or modify the refund terms established by our car rental partners.How Refunds Work
- Refund Eligibility: Determined exclusively by the car rental partner’s policies
- Processing: Refunds are initiated and processed directly by the partner who received your payment
- Timeline: Refund processing times vary by partner but typically range from 5-21 business days
- Method: Refunds are credited to the original payment method used during booking
- Security Deposits: Hold releases on credit cards are processed separately according to partner policies
Partner-Specific Refund Guidelines
- Avis Budget Group Bookings: Subject to Avis Budget Group’s refund policy
- Enterprise Holdings Bookings: Governed by Enterprise’s terms and conditions
- Hertz Global Holdings Bookings: Follow Hertz’s refund guidelines
- Sixt Bookings: Adhere to Sixt’s cancellation terms
- Alamo Bookings: Subject to Alamo’s refund policy
- National Car Rental Bookings: Governed by National’s cancellation terms
Cancellation Policy
Cancellation terms are established by our car rental partners and vary based on:- The specific partner handling your reservation
- Vehicle class and type selected
- Rate type chosen during booking (prepaid vs. pay-at-counter)
- Timing of cancellation request
- Pickup location and local regulations
- Rental duration and dates
General Cancellation Guidelines for Car Rentals
Standard Reservations:- Free cancellation typically available up to 24-48 hours before pickup
- Same-day cancellations may incur penalties
- No-show fees apply if vehicle is not picked up without prior cancellation
- Often non-refundable or subject to cancellation fees
- Cancellation deadlines may be 7-14 days before pickup
- Partial refunds may be available depending on timing
- May have restrictive cancellation terms
- Often non-refundable after booking
- Terms clearly disclosed during booking process
Car Rental-Specific Considerations
Vehicle Availability Changes:- If requested vehicle class is unavailable, upgrades or alternatives may be offered
- Downgrades typically result in rate adjustments or refund differences
- No refunds typically provided for early vehicle returns
- Some partners may offer partial credits for significantly early returns
- Pickup/drop-off location changes may incur additional fees
- Some changes may require full cancellation and rebooking
How to Cancel or Request a Refund
Step 1: Locate Your Booking Confirmation
Find the confirmation email from the car rental partner (Avis, Enterprise, Hertz, Sixt, etc.)Step 2: Review Partner Policy
Check the specific cancellation/refund policy included in your booking confirmation and rental agreementStep 3: Initiate Cancellation
Option A: Use the partner’s website or mobile app directly Option B: Contact Get Car Today support for assistance in facilitating the cancellation Option C: Call the car rental partner’s customer service directlyStep 4: Confirmation
Ensure you receive a cancellation confirmation with reference number and any applicable refund detailsOur Role in Refunds and Cancellations
Get Car Today will:
- Assist in communicating cancellation requests to car rental partners
- Provide guidance on partner policies and procedures
- Help track refund status when possible
- Advocate on your behalf within partner policy limitations
- Facilitate communication for booking modifications
Get Car Today cannot:
- Override car rental partner refund/cancellation policies
- Process refunds directly
- Guarantee refunds outside partner terms
- Modify booking terms established by partners
- Waive no-show or late cancellation fees
Car Rental Insurance and Protection
We strongly recommend considering car rental insurance and protection plans at the time of booking to protect against:- Collision Damage Waiver (CDW): Vehicle damage protection
- Liability Insurance: Third-party coverage
- Personal Accident Insurance: Driver and passenger protection
- Personal Effects Coverage: Theft protection for belongings
- Trip Interruption: Coverage for travel disruptions
Special Circumstances
No-Show Policy
- Failure to pick up your reserved vehicle without prior cancellation typically results in full charge
- No-show fees vary by partner and may equal the full rental cost
- Grace periods (usually 1-2 hours) may apply but vary by location
Vehicle Damage or Accidents
- Report immediately to both the car rental partner and local authorities if required
- Follow partner’s specific accident reporting procedures
- Additional charges may apply based on damage assessment
- Insurance coverage depends on policy purchased
Fuel Policy Violations
- Failure to return vehicle with required fuel level results in refueling charges
- Fuel charges are typically non-refundable
- Pre-purchase fuel options may have different refund terms
Disputes and Chargebacks
Since payments are processed by our car rental partners:- Disputes should first be addressed with the relevant car rental partner
- Get Car Today will assist in facilitating communication
- Chargeback requests must be initiated with your payment card issuer
- Documentation of cancellation attempts and partner communications is essential
- Credit card hold releases are handled directly by the car rental partner
Policy Updates
This policy may be updated to reflect changes in:- Car rental partner relationships
- Industry regulations
- Service offerings
- Partner policy modifications
Contact Information
For assistance with cancellations or refund inquiries: Get Car Today Customer Support Phone: +1 (888) 384-7087 Email: support@getcartoday.com Website: getcartoday.comWhen contacting us, please provide:
- Booking reference number
- Car rental partner name (Avis, Enterprise, Hertz, etc.)
- Pickup and drop-off dates/locations
- Primary driver name
- Reason for cancellation or refund request
Acknowledgment
By booking through Get Car Today, you acknowledge that:- You understand Get Car Today acts as a car rental booking intermediary
- All payments are processed by our authorized car rental partners
- Refund and cancellation policies are determined by the car rental partner
- You have reviewed and accept the applicable partner’s terms and conditions
- You understand the specific car rental terms including fuel, mileage, and insurance policies
- No-show and late cancellation fees may apply as determined by the car rental partner